The best way to reach the PassportPhoto team is by email:

hello@passports.pics

We read every message. Two kinds get priority:

• Spec corrections. Passport and visa photo rules change — if a number on the site is wrong or out of date, tell us the requirement and the official source and we’ll fix it fast.
• Bug reports. If the tool misbehaves, include the page URL, your browser and what you expected to happen. A screenshot of the check list helps.

What to include in your message

A few details make any report much faster to act on:

• The page you were on — the maker with a preset selected, or a specific guide.
• For spec corrections — the country and document, what the site says now, and a link to the official source (embassy page, government portal or published document). An official link is the difference between a same-week fix and a longer verification loop.
• For bugs — your browser and device, what you clicked, and what happened versus what you expected. Your photo itself never needs to leave your device, and we don’t need it to reproduce a layout or validation problem.

What to expect back

A human reads every message — there is no ticket queue and no auto-reply. Corrections with a source attached usually get answered within a few days and folded into the next site update; other feedback can take a little longer.

One honest limitation: we can’t tell you whether a specific photo will be accepted — only the issuing authority can. But if a check looks wrong (a measurement that doesn’t match what you’d expect), that’s a bug we want to hear about.